FAQS
General
Therapy Clean is formulated to combine performance with environmental safety. Unlike other brands which trade off one for the other, we've worked hard to deliver powerful products which don't compromise. You'll find our ingredients come from sources such as coconut or corn. In addition, we use natural essential oils of lavender, lemon, and grapefruit. Lastly, if you're not satisfied we offer a 100% satisfaction guarantee.
Our products are proudly manufactured at our facility in New Hampshire.
No, we never test on animals. In fact, we are certified Cruelty Free by Leaping Bunny.
Yes, we primarily rely on plant-based ingredients in our products. In addition, you'll see that several of our products are certified through the USDA biopreferred program.
Our formulas do not have any ingredients that are animal-based or animal by-products.
Our products are available online via Amazon, Walmart.com, Grommet and Bed Bath and Beyond. You can also use our store finder to locate a store nearby.
Orders
Most orders are processed within 48 hours of receipt. We'll send you an email confirmation with a tracking number. Upon shipment, UPS Ground will generally arrive within 1 - 5 days dependent on delivery location.
You will receive an email confirmation once your order has shipped. You can also contact us via email or us call at 888.375.7970.
If you spend $49 or more after any promo codes have been applied and live in the contiguous 48 United States, you will qualify for FREE SHIPPING.
Once your order leaves our facility we'll send you a tracking number via email. You can also contact us via email or us call at 888.375.7970.
We use UPS SurePost when your order qualifies for free shipping. This service utilizes UPS Ground and then transfers the package to the US Postal Service for final delivery.
For expedited orders, we use UPS Second Day or Next Day Delivery. Orders must be received by 12pm EST Monday-Friday (excluding holidays) to be processed the same day.
No, please make sure you enter a physical address upon checkout.
We currently only ship to U.S. states (including Alaska and Hawaii) and territories (including Puerto Rico). Unfortunately, we cannot ship orders to other countries, including Canada, at this time.
Returns & Refunds
If you are dissatisfied for any reason, please reach out to our customer service team via our contact form or call us directly at 888.375.7970.
Returns must be postmarked within 30 days of purchase. You can review our full return & refund policy here.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (14) days from the receipt of your item to process your return or exchange.
If your product arrived damaged, please reach out to our customer service team via our contact form or call us directly at 888.375.7970.